How Do I Delete My Account

How Do I Delete My Account

We’re sorry to see you leave!

If you’re sure you want to delete your Moni account, please take a moment to read the important information below:

What data is deleted?
When you request data deletion, we’ll remove:

- Your personal information (name, phone number, email)
- Transaction history and saved contacts
- Any messages or interactions
- Account settings and preferences
Note: We may retain limited data where legally required (e.g. for fraud prevention or regulatory compliance).

Before you delete, kindly note that:
- This action is permanent.
- You will lose access to your account and all linked data.
- You won’t be able to recover deleted information.
- Deletion may take up to 30 days to fully process across all systems.

How to request deletion:

- Open the Rank  app.
- Click on the profile icon and scroll down
- Tap 'Delete Account' and select reason or your decision
- We’ll confirm once your request has been received.

In certain cases, we may retain information for:

- Legal or regulatory obligations
- Security or fraud prevention
- Resolving disputes or enforcing terms
For more details, read our Privacy Policy.

Need help?
If you’re having trouble logging in or accessing your account, please contact our support team at hello@heymoni.com

    • Related Articles

    • How to Add or Delete a Beneficiary Bank account

      To Add a New Bank Account: To add a new bank account, you must have sent funds to the desired account Upon completion of the transfer, the account automatically makes it to your beneficiary list To find the list of beneficiaries, simply click on your ...

    • 💳 Managing Your Bank Cards

      How to Add a Bank Card To add a new card to your account: Click on the profile icon at the top left corner of your home page Tap on 'Saved Cards' , then 'Ad card' Enter your: Card Number Cardholder Name Expiry Date CVC (3-digit code on the back of ...

    • Steps to upgrade my account to Tier 3

      ✅ How to Move to Tier 2 - Open the app - Tap the profile icon - Tap Account Verification and input your NIN - Once submitted and verified, your account will be upgraded to Tier 2 That’s it! Once done, your Tier 2 upgrade will be reviewed, and you ...

    • Understanding Your Transaction Limits on the Rank App

      ? Making Transactions on the Rank App How much you can send, receive, or keep in your Rank App account depends on your KYC Tier. KYC stands for “Know Your Customer” — it’s how we verify your identity to keep your account safe and secure. The more ...

    • How do I sign up and set up my profile on the Rank App?

      To create an account on Rank, make sure you have the following: A phone number you can receive messages on Access to verify your phone number At least one valid means of identification If you're in Nigeria, you’ll need your BVN or NIN A live selfie ...